UNIFIED COMMUNICATIONS

OVERVIEW

Today’s dynamic enterprise environment requires smarter communication solution for diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have consistent in-office experience while working from home, between appointments or while on the move. Increasing competition, flexible work places and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce. With Collaboration and Mobility as the key aspects of business communications, the term ’Unified Communication’ has been evolved.

Matrix SARVAM UCS is a Unified Communication Solution engineered on four pillars of Collaboration, Communication, Messaging and Mobility to enhance customer convenience and business productivity. With its intuitive interface and built-in real-time features of Video Calling, Email Integration, Presence Sharing and BLF Keys, Matrix SARVAM UCS empowers an organization to easily extend its reach to the employees. It is designed to overcome geographical, communication device and user-accessibility barriers with a single platform solution.

  • Mobility
  • Unified Network
  • Unified User Clients
  • Unified Messaging
  • Call Management Features

BENEFITS

WORKFORCE COLLABORATION
  • Streamlined Business Operations
  • Increased Staff Responsiveness to Customers
  • Increased Employee Effectiveness and Efficiency
  • Increased Availability to Customers
BUSINESS CONTINUITY AND NETWORKING
  • Anytime Connectivity with Customers
  • Customer Assistance whether Inside Office or On-the-Move
  • Assured Communication between Different Locations even in Case of Trunk Failure
  • Increased Visibility of entire Infrastructure from a Central Location
  • Minimum Downtime
COMMUNICATION CONVENIENCE
  • Identify Calls before Answering
  • Reduced Operator Call Volume
  • Automated Call Treatment
  • No Need of Changing Accustomed Dialing Patterns
  • Increased Employee Productivity and Efficiency
  • Work from Anywhere, Anytime
STAY CONNECTED
  • Multi-locational Connectivity
  • Seamless Employee Mobility
  • Universal Connectivity
EFFECTIVE RESOURCE UTILIZATION
  • Utilize Existing IT Infrastructure with Existing Telephones
  • Use same Internet Connection for Voice and Data
  • Increased Staff Productivity
  • Smartphone Carrying GSM Number as well as Office Desk Extension
LOWER TCO
  • No Need of External Devices such as Voice Mail system, Gateway or ATAs
  • Support for Diverse Network Types – Investment Protection
  • Avail Benefits of New-age Networks on a Common Communication Platform
  • Flexible Scalability
  • No Need of Changing Existing VOIP Devices (VOIP Gateways, SIP Server, SIP Phones) and Telephone Instruments
HIGHER ROI
  • Call Cost Saving on each Call
  • Optimum Utilization of Internet Bandwidth – using the same
  • Bandwidth for Voice and Data
  • Customer Satisfaction – Increased Responsiveness
  • Field Upgradable
  • Reduced Travel Charges within Office Premise and between Office and Field Resources
  • No Need of Additional Application for Configuration
CONTROL OVER OPERATIONAL COST
  • Reduced Long-distance Telephony Costs through VOIP
  • Free Inter-site VOIP Calling
  • No Need to Invest in New Infrastructure
  • Increased Organizational Efficiency
  • No Need of Separate Administrator for Multiple Locations
Benefits

SOLUTION

SOLUTION

Customers