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Customer Service and Multi-location Connectivity are the two crucial challenges of the retail industry. Internal coordination and inventory management are the raw materials for the retailers to run things smoothly with reduced operations expenses. From taking orders on the phone, routing orders to the kitchen, and quick delivery, the nature of the industry makes communication its center of operations, inherently demanding a business VoIP system.
Matrix Communication solution is a single-box solution that caters to all the needs of the retail industry. From increased customer engagement to streamlining business functions, a Matrix VoIP phone system for business does it all. It places the customer call directly to the reception, handles internal communication with ease to decrease communication cost, connects the head office to retail stores with one-touch access, and provides a scalable system for future growth.
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