Telecom Solutions for Retailers

Customer Service and Multi-location Connectivity are the two major challenges of the retail industry. Internal co-ordination and inventory management are the raw materials for the retailers to run things smoothly with reduced operations expense. From taking orders on phone, routing orders to kitchen and quick delivery, the nature of the industry makes communication its center of operations, inherently demanding a business VoIP system.

Matrix Communication solution is a single box solution that caters to all the needs of the retail industry. From increased customer engagement to streamlining business functions, a Matrix VoIP phone system for business does it all. It places the customer call directly to the reception, handles internal communication with ease to decrease communication cost, connects head office to retail stores with one-touch access and provides scalable system for future growth.

Benefits

Minimize Telephony Costs, Expand Reach

Shared Lines
Common Outgoing Lines among all Employees - Optimum Usage of Organization’s Resources
Least Cost Routing
Selectively use PSTN, GSM/3G and VOIP Lines to Place Local, Mobile or Long Distance Calls
Toll Control
Selectively Allow and Restrict Employees from Calling Certain Areas and Numbers
Call Budgeting
Limit Outgoing Calls – Extension-wise and Trunk-Wise - Optimum Usage of Resources
Auto Call Disconnect
Automatically Limit Unwanted Lengthy Conversations – Set Call Duration

Cost Savings

Save Cost on Inter-department Extension Calls
Scalable System Protects Future Investment
Reduce Outgoing Calls with Variety of Networks - IP, PSTN, GSM and PRI

Connect Head Offices and Retail Stores, Cost-effectively

Reduce Telecommunication Charges by using Peer-to-Peer VOIP Telephony to Connect Branches
Improve Internal Co-ordination with Faster Connectivity to Departments
Bypassing PSTN Toll using VOIP Reduces Long-distance Charges Significantly
Dial-by-Extension Number with simplified 3-Digit Dialling
Secured Communications using SRTP/TLS over VOIP

Enhance Image and Professional Visibility

Voice Mail with Personalized Greetings
Multi-participants Conference Bridge
Play Automated Greetings 24X7
Play Music or Information for Callers on the Hold

Quickly Note Orders and Dispatch Information

Customer Engagement – Connect to Concerned Department, Forward Calls and Music on Hold
Improved Customer Service - Instant SMS Confirmation of Order Noting and Home Delivery Info

Mobile Workplace Environment

Use Your Own Device - Mobile and PC as Office Extension and Save Cost
One-touch Connectivity to All Departments - Inventory Management, Kitchen and Reception
UC Features – Chat, Video Calling, Short Cut Keys (DSS), Unified Messaging and Outlook Integration

Hassle-free Maintenance

Web based Remote Management for anywhere Control Over Systems
Reduced Downtime due to Backup CPU and Power Supply
Secured Login with HTTP/HTTPS
TR069 helps in Auto Configuration
SNMP for Monitoring
Easy to Manage for Mass Deployments
Simple UI and Installation Wizard helps Adding Users, Extensions and Class of Service Easily

SOLUTIONS

Retail Solution

Retail Personnel

Matrix helps retail personnel effectively manage inventory and serve customers better.

UC Client for PCs/Laptops
Call Management with Single Click Calls
Outlook Integration for Direct Calling through Emails
Single Click Calls for Quick and Emergency Calling
Quick Connectivity to Inter Departments - Meetings and Discussions
Send SMS through PBX for Notifications
Integration with Public Address System and Fire Alarm for Emergency Broadcast
Minimize Telephony Costs while Calling Prospective Employees for Recruitment

Inventory Management

Matrix provides a solution which helps in improving inventory management.

Advance Call Capabilities - Video Calls, Instant Messaging and Conversation Recording
Mobile/PC Extensions for Connectivity while on the Move
Corporate Directory Integration for Contact Selection
Track Supplies with Integrating Third Party Software
Audio Conference Calls for Streamlining Supplies with Departments and Suppliers

Marketing

Deploy all Marketing Strategies and Communicate Effectively to Customers:

One-Touch Connectivity to Finance/Retail Stores for Sales Data, Trend Analysis and Costing
During Market Visits/Tours - Use BYOD (Bring your Own Device) as Office Extension
Send Promotional SMS for Scheme Awareness – through In-skin GSM Card of PBX
Communicate effectively and immediately in case of any new changes in marketing trends.

Finance

Matrix helps finance departments towards faster operations: Finance

Quick Connectivity to Distributors and Sales Force on Mobile Extensions for Payment Issues
Faster Operations with Direct Station Selection Keys for Shortcut Connectivity
SMDR helps in generating online and offline reports for keeping tabs on call expense.
Call Conference with Marketing and Management for Pricing Structures and Reforms

Store Operations

Matrix helps stores operate in enhanced ways: Store Operations

Customer Engagement - Broadcast Store Announcement with Public Address System
Enhance Productivity with Advance Call Management for Faster Project Completion

IT Staff / Administrator

Matrix works as an aid for IT staff by providing: IT Staff / Administrator

Connect Multiple Locations - Head Office, Factory and R&D Centre using VOIP
Web-based Remote Management for Anywhere Control over Systems
Manage System using Local Language
Reduced Downtime with Redundancy during Power Failures
Secure Login with HTTP/HTTPS
Easy to Manage for Mass Deployments
Simple UI and installation wizard help adding users, extensions and class of service easily.

Telecom Solutions for Retailers