Customer Service and Multi-location Connectivity are the two major challenges of the retail industry. Internal co-ordination and inventory management are the raw materials for the retailers to run things smoothly with reduced operations expense. From taking orders on phone, routing orders to kitchen and quick delivery, the nature of the industry makes communication its centre of operations.
Matrix Communication solution is a single box solution that caters to all the needs of the retail industry. From increased customer engagement to streamlining business functions, Matrix Communication solution does it all. It places the customer call directly to the reception, handles internal communication with ease to decrease communication cost, connects head office to retail stores with one-touch access and provides scalable system for future growth.
Common Outgoing Lines among all Employees - Optimum Usage of Organization’s Resources
Selectively use PSTN, GSM/3G and VOIP Lines to Place Local, Mobile or Long Distance Calls
Selectively Allow and Restrict Employees from Calling Certain Areas and Numbers
Limit Outgoing Calls – Extension-wise and Trunk-Wise - Optimum Usage of Resources
Automatically Limit Unwanted Lengthy Conversations – Set Call Duration
Save Cost on Inter-department Extension Calls
Scalable System Protects Future Investment
Reduce Outgoing Calls with Variety of Networks - IP, PSTN, GSM and PRI
Reduce Telecommunication Charges by using Peer-to-Peer VOIP Telephony to Connect Branches
Improve Internal Co-ordination with Faster Connectivity to Departments
Bypassing PSTN Toll using VOIP Reduces Long-distance Charges Significantly
Dial-by-Extension Number with simplified 3-Digit Dialling
Secured Communications using SRTP/TLS over VOIP
Voice Mail with Personalized Greetings
Multi-participants Conference Bridge
Play Automated Greetings 24X7
Play Music or Information for Callers on the Hold
Customer Engagement – Connect to Concerned Department, Forward Calls and Music on Hold
Improved Customer Service - Instant SMS Confirmation of Order Noting and Home Delivery Info
Use Your Own Device - Mobile and PC as Office Extension and Save Cost
One-touch Connectivity to All Departments - Inventory Management, Kitchen and Reception
UC Features – Chat, Video Calling, Short Cut Keys (DSS), Unified Messaging and Outlook Integration
Web based Remote Management for anywhere Control Over Systems
Reduced Downtime due to Backup CPU and Power Supply
Secured Login with HTTP/HTTPS
TR069 helps in Auto Configuration
SNMP for Monitoring
Easy to Manage for Mass Deployments
Simple UI and Installation Wizard helps Adding Users, Extensions and Class of Service Easily
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