Government Oil and Natural Gas

Gujarat Based ONGC Improved Communication Between Multiple Branches With Matrix ETERNITY LE System

Government oil and natural gas generating unit suffices the need of petrol for the nation. Knowing the fact that petrol is going to get exhausted in near future, engineers at the firm are constantly researching to find an alternate means of generating petrol. The main aim of the organization is to generate renewable sources of fuel.


INDUSTRY Government
CUSTOMER Government Unit Generating Oil and Natural Gas
LOCATION Gujarat, India
CHALLENGES
  • Connectivity between Two Different Branches
  • End of Life of the Existing Product
  • Bottlenecks in Internal Communication
  • Frequent Maintenance
  • Switch to Latest Technology
  • Security of Communication
  • Access Multiple Networks from the Same Platform
SOLUTION
  • ETERNITY LE – an Advanced IP-PBX with Universal Connectivity
  • Two Units of ETERNITY LE Connected over IP
  • Improved Communication Convenience with IP Extensions
RESULTS
  • Improved Connectivity between Staff Members
  • Enhanced Communication Convenience
  • Boosted Team Efficiency
PARTNER Arrow Technologies, Gujarat

Government oil and natural gas generating unit suffices the need of petrol for the nation. Knowing the fact that petrol is going to get exhausted in near future, engineers at the firm are constantly researching to find an alternate means of generating petrol. The main aim of the organization is to generate renewable sources of fuel.

The company has branches all over the country. To ensure that research work is going on properly, it is necessary for the internal employees and those working at other branch offices to be constantly connected with each other. Since, the research data can be sensitive the company was looking for a solution tailored with latest security protocols ensuring confidentiality of all the messages.

As the requirements of the company were distinct, authorities carefully checked all technical specifications of communication solutions. The professionals invested in Matrix Telecom solutions after evaluating the system performance in different conditions.

The authorities are highly satisfied with the facilities and features offered by the product. Now, all internal members can contact each other easily and conclude discussions related to the research work.


The company already had a communication solution at two of its branch offices. Both the platforms were nearing to end of their life cycle and were posing many maintenance problems. There were many projects in which employees working at these branches were working together. Due to the poor health of already installed communication solutions employees couldn't contact each other and complete assigned projects on time.

Employees mostly communicated about alternative sources of energy and hence confidentiality of discussions mattered the most to them. The company wanted to leverage the power of latest communication technology to ensure least maintenance problems. The officials were looking for a compact system that supported multiple networks from a single hardware.


The team of indigenous engineers at Arrow Technologies and Matrix closely studied the difficulties faced by the customer and designed a solution with the following:

ETERNITY LE - an Advanced Communication Solution for Universal Connectivity
The government organization streamlined internal communication and improved connectivity between multiple branches with ETERNITY LE. The communication platform was deployed at two of the branch offices in Gujarat. The system offers connectivity for modern and the legacy networks from the same platform. Both these systems were connected over VOIP to ensure continuous communication between the employees working from different branches. Around 600 Analog extensions were registered in one ETERNITTY LE and in the second system installed at another branch, 900 Analog extensions were connected.

Improved Communication Convenience with Feature Loaded IP Extensions
At one of the branch offices, SPARSH VP110 and at another branch office SPARSH VP330E were offered. SPARSH VP110 – a Business IP Phone, enhanced employees' communication experience by offering facilities such as Full Duplex Speaker Phone, Context Sensitive and Fixed Sensitive Keys, 132X64 Graphical Display and easy access to all the call management features. The ergonomically designed SPARSH VP330E - a Touch Screen IP Phone, boosted communication convenience with features like Presence Indication, Built-in 12 DSS Keys, Redial, Call Back, Auto Answer, Room Monitoring, Directory and more. Simple access to all the call management features helped employees communicate easily and automate decision making process.

Platform Tailored on Latest Security Protocols
All products in the portfolio of Matrix are engineered on latest TLS and SRTP protocols. The facility ensures that no unauthorized party is able to access any messages communicated through the platform.

Intuitive User Interface for Management
Web based management enables the IT administrator to monitor system performance from any location, reducing the frequency of system maintenance. The engineer can sort any issue in the system regardless of his location, ensuring minimal downtime.

Easy Connectivity between Staff Members
Communication routed from a single platform for internal communications and connectivity over IP for inter-branch communication removed all communication breaks.

Enhanced Communication Convenience
Easy to access User Terminals enabled employees to communicate comfortably, conclude discussions in a short period of time, in turn boosting team efficiency.

Boosted Collaboration
Connectivity over latest technology ensured there were no communication gaps, enabling the professionals working at different branches to remain constantly in touch with each other and improve collaboration.
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