Hospitality

Hospitality PBX Phone Systems – Overview

Professional service, rich guest experience and systematic hotel activities are the keys for building reputation and creating a loyal customer base. Owners of guest centric hotels are always looking for communication solutions that facilitate automation of regular hotel operations. They need products that enable their employees to respond to guests' request from anywhere in the hotel.

Matrix offers all-in-one and integrated Hospitality PBX solution for small budget to luxury hotels. Matrix hospitality communication solution empowers hoteliers to meet the industry-wide communication challenges and deliver superior guest experience. Matrix solutions are scalable to address the current as well as future communication needs of hotels of every size.

Matrix Hospitality Phone systems are based on cutting-edge IP technology and state-of-the-art design. These solutions are scalable to address the current as well as future communication needs of hotels of every size.

Hotel staff can enhance guest experience and improve staff productivity with hospitality features, front desk, PMS integration, staff mobility extensions and voicemail with personalized greetings by Hospitality PBX.

Because only when the rings of guests are attended efficiently, does the cash register rings!

BENEFITS

Increase Staff Productivity and Efficiency

Matrix systems with integrated hotel features help concierge and operator to reduce the time spent on administrative activities and devise innovative guest services.

Increase Staff Productivity and Efficiency
Retain Loyal Guests
Retain Loyal Guests

Advance hospitality features help hotel staff to deliver personalized services and prompt response to guest requests, all adding to better guest experience. This helps convert new guests into regular visitors and retain loyal guests.

Streamlines Hotel Business Processes

Matrix Hospitality enables hotel staff to respond through the communication solution while on-themove, allocate resources dynamically and integrate specialized property management systems to streamline and automate hotel business processes.

Streamlines Hotel Business Processes
Mobility
Mobility

Hotel staff, located anywhere in the hotel premises, can respond to the guest requests while on-themove. They can use Wi-Fi phones and mobile phones as service extensions to increase reachability and fast responsiveness.

PMS Integration

Matrix hospitality solution is open and easy to integrate with any third party Property Management System (PMS). Below is the list of PMS/HMS, which can be readily integrated with Matrix Hotel-Motel IP-PBX.

Note: If any of your PMS is not listed here. Please contact us at Telecom@MatrixComSec.com

Micros Opera IDS
RMS eZee Technosys – eZee
Protel Winsar Infosoft – WINHMS
Auto Clerk Acumen Software – HOTSOFT
CHaR Power Brain – POWER HMS
Infor (Amadeus) RSI

SOLUTION

Hotel Reception
Matrix Hospitality solution provides a simplified reception solution by providing: Hotel Reception
  • UC Client for PC/Laptop
  • Call Management with a Single Click
  • Front Desk Management Features
    1. Check-in and Check-out
    2. Guest-in and Guest-out
    3. Hotel Activity Log
    4. Guest Shift
    5. Room Clean Status
    6. Call Budgeting
IT Staff / Administrator
Matrix Hospitality solution makes the life of IT staff simpler by providing: IT Staff / Administrator
  • Web-based Management for Convenience
  • Easy Management
  • Secured Connections through TLS/SRTP
  • Password Protected, Trusted IP and Digest Authentication
Hotel Staff
Matrix Hospitality solution allows the hotel staff to delight customers by serving them in an innovative way by providing: Hotel Staff
  • Mobility Features through Smartphones/Tablets
  • Delighted Customers with continuous Response from the Staff
  • Extended PBX Features for the Mobile Hotel Staff
Security Personnel
Matrix solution provides specialized radio interfaces for the security personnel, letting them secure the hotel perimeter in an enhanced way. Security Personnel
  • Multi-port Radio Interface Offers Mobility
  • Radio Interfaces Allows Internal as well as External Calls
  • Interoperability with Radios
MOTOROLA Gm338 LUP 332 (VHF)
TADIRAN RT 6001/PRC 6020 (HF) HYT TM-610
TADIRAN RT-7330M (VHF) ICOMM F110
STARS V MKII 25W
Guests
Matrix offers best features for hotel guests such as: Guests
  • Voicemail for all Guests
  • Built-in Auto Attended and IVR Features
  • Personalized Greetings for Guests
  • Wake Up Alarms and Reminders
  • BYOD (Bring your own device) for Mobile Extensions
Software Integration
Matrix allows the hoteliers to integrate third party software directly with the existing hotel communication system. Software Integration
  • PMS (Property Management Software) Interface Integration
  • CAS (Call Accounting Software) Interface Integration
  • Voice Logger
  • SMS Server

Customers