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TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust communication backbone to seamlessly handle its high call traffic. The broadcaster opted for Matrix ETERNITY ME IP-PBX, a specialized IP-PBX designed for enterprises.
Customer's major challenge was to have 24x7 uninterrupted communications even during downtime of existing telecom infrastructure. They required a reliable Communication System to process their large number of calls.
|CUSTOMER||A leading Television Broadcasting group|
Matrix ETERNITY ME – The IP-PBX with Seamless Mobility and Universal Connectivity
|PARTNER||Corporate Tele Systems|
The existing client setup included a phone system that lacked them round-the-clock connectivity. As a result of which customer lost 15000 to 20000 calls a day. Customer's business model being based on tele-calling, they could not afford such call losses. On analyzing the complete scenario, the client was skeptical about the solution that can integrate with their existing infrastructure and provide them connectivity even during downtime.