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A reputed Bank of KSA, established in 1978, is having 100+ branch offices and 10,000+ employees worldwide. They were seeking a communication system that helps them extend their reach to the end customer for promotional activities and debt collection, with an unrecognizable caller number and reduced communication cost.
|CUSTOMER||A Reputed Bank of KSA|
|LOCATION||Kingdom of Saudi Arabia|
Remote location 1: ETERNITY ME as GSM Gateway with 25 SIMs
Remote location 2: ETERNITY ME as GSM Gateway with 25 SIMs
DR Site: ETERNITY ME as GSM Gateway with 50 SIMs
Main office: Two ETERNITY LE as GSM Gateways with 90 SIM Cards each
|PARTNER||Tecnomic Systems, Dubai|
Increasing business competition had put pressure on Banks to extend their reach to their end customers with innovative ideas and promotional schemes. Reaching the end-customers for promotions and debt collection were the foremost requirement from the customer. Switchboard numbers and land-line numbers are clearly identifiable, which causes rejection or ignorance. Masking of calling numbers is also prohibited by Telecom regulations in many countries. This results in reduced reachability to end customers and hence less debt collections, which impacts business.
Matrix, working along with the regional channel partner -Tecnomic Systems, Dubai, understood the requirement of the customer and delivered VOIP-GSM Gateway as a solution, including ETERNITY ME16S and ETERNITY LE as Universal Media Gateway.Multi-location Setup with Capacity of 350+ SIM Cards