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A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.
|INDUSTRY||BFSI (Financial Services)|
|CUSTOMER||India Infoline (IIFL)|
Matrix ETERNITY LE – The IP-PBX for Large Enterprises
|PARTNER||Corporate Tele Systems|
Mishandling communication can cost a financial service company to misunderstand its client's needs and harm the Customer Relationship.
Having large number of customers across varied locations and heavy call traffic, company required a Communication System that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.