Case Study

Case Study

Zimbabwe's Leading Bank

Zimbabwe's Leading Bank drives communication between its branch offices using Matrix VoIP-FXO-FXS Gateways.

Industry: BFSI (Financial Services) Solution: Branch Office Connectivity Product: SETU VFX, SETU VFXTH

A renowned bank of Zimbabwe with 60+ branch offices located across the country chose Matrix Gateway Solution for multi branch connectivity. Their mission was to switch over to efficient communication medium, reduce communication cost and continue doing what they are best at – satisfy their customer's needs with innovative financial solutions adhering services, competency and flexibility.

Binayak Group

Matrix IP based Building Intercom Solution cut down 40% cabling cost for a Kolkata based real estate group.

Industry: Residential/Housing Solution: The Communication System for Modern Apartments Product: ETERNITY LE, ETERNITY ME

Binayak group is a leading Real Estate Corporate House providing a wide range of residential and commercial projects from the leading developers. For an upcoming residential project where Binayak had to connect multiple towers, they wanted an IP based Intercom system to minimize cabling costs. Also the communication system had to be scalable for future expansion and manageable from remote location.

Neelam Realtors

Matrix Mobile Softphone offered mobility to Real Estate developer. Enhanced Field Workforce Collaboration

Industry: Real Estate Solution: Field Workers Mobility Product: ETERNITY PE, SPARSH M2S

Neelam Realtors is one of the Mumbai's premier real estate developers since 1978. With more than 20 partners for building solutions, the group endeavors to create premium quality residential and commercial landmarks within the Mumbai Metropolitan Region. In modern age of technology, Neelam Realtors required a cost-effective solution for seamless connectivity between their field workers and head office.

Backbone to India Infoline

Matrix Provides Reliable Communication Backbone to India Infoline (IIFL). Simplifies Call Management. Reduces Telecom Cost.

Industry: BFSI (Financial Services) Solution: The IP-PBX for Large Enterprises Product: ETERNITY LE

A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.


Apollo Hospitals opted for Matrix to drive communication between its two branch locations over IP. Reduces communication cost by 45%.

Industry: Healthcare Solution: Branch Office Connectivity Product: ETERNITY LE

Apollo Hospitals a forerunner of integrated healthcare in Asia, as well as globally has forged a legacy of excellence in Indian healthcare. Its presence encompasses over 10,000 beds over 51 hospitals, more than 1500 pharmacies and over 100 diagnostic clinics.

They required an optimized solution to connect their Bannerghatta Headquarter, Bengaluru to Jayanagar hospital, Bengaluru with migrating their communication towards IP enabled infrastructure.


Enhancing Pharmaceutical and Patient Care Services for a leading Pharmacy Supermarket Chain.

Industry: Pharmacy, Retail Solution: Multi-Site Connectivity Product: NAVAN CNX200

With a mission to create India’s most respected chain of Pharmacies & wellness stores, Wellness Forever with 45+ stores across Mumbai and Pune is committed towards round-the-clock availability of medicines, community pharmacies and a smile for all.

In expanding business scenario, connecting new store locations with central office for inter store calling and data sharing was the biggest challenge for IT administrators.

Television Broadcasting

TV18 Broadcasting Group Trusts Matrix ETERNITY IP -PBX to Efficiently Manage High Call Traffic.

Industry: Television Solution: The IP-PBX with Seamless Mobility and Universal Connectivity Product: ETERNITY ME

TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust communication backbone to seamlessly handle its high call traffic. The broadcaster opted for Matrix ETERNITY ME IP-PBX, a specialized IP-PBX designed for enterprises.

Customer's major challenge was to have 24x7 uninterrupted communications even during downtime of existing telecom infrastructure. They required a reliable Communication System to process their large number of calls.


The Cement Giant trusted Matrix for their Concrete Communication Backbone.

Industry: Manufacturing Solution: Multi-Site Connectivity Product: ETERNITY ME

A leading brand of building material involved in manufacturing and marketing of Ordinary Portland Cement, Portland Blast Furnace Slag Cement, Portland Pozzalana Cement and Ready Mix Concrete (RMC) in South Gujarat integrated Matrix communication solution for the continuous and seamless communication.

Connecting its users, with different communication requirements at production plant, administration office and residential colony, dispersed over a wide area was a challenge.


A leading Pharmaceutical giant seamlessly connects its globally located branch offices with Matrix IP Phone Systems.

Industry: Pharmaceutical Solution: Multi-Site Connectivity Product: ETERNITY GE, ETERNITY ME

A research driven pharmaceutical giant – Glenmark with presence over 80 countries with global operations, required to seamlessly connect all locations without changing existing communication setup.

Their major challenge was to connect 20+ locations without the hassle of multi-vendor devices.


Manufacturing giant enhances connectivity with convenience and saves cost with Matrix IP-PBX systems.

Industry: Manufacturing Solution: Multi-Site Connectivity Product: ETERNITY NE

Topland is one of the largest manufacturers of Pumps and Engines with 13+ offices in India and presence in Asia, Africa, Central America and Middle East. With its goal to provide high quality products backed by efficient support, Topland is on a mission of “towards better tomorrow”.

Connecting multiple branches with the central office for day to day communications was the major challenge. In addition to that, Topland also needed telephony solution with the legacy PSTN calling & Site-to-Site IP Telephony at all the locations.


Matrix supported a leading pharmaceutical company-Glenmark, to accommodate its growth that is anticipated to tip up to 1500 users.

Industry: Pharmaceutical Solution: Single rack solution scalable up to 1500 users Product: ETERNITY LE

Glenmark Pharmaceuticals Ltd. is a research-driven pharmaceutical company with presence over 80 countries. They consistently strive towards their vision to emerge as a leading integrated research– based global pharmaceutical company.

Their major requirement was a scalable and flexible Phone System to accommodate all their employees under single system.


India’s leading Energy Meter manufacturer trusts Matrix SETU VTEP to communicate with it’s branch offices in cost effective manner.

Industry: Manufacturing Solution: Branch Office Connectivity Product: SETU VTEP

The company is India's leading energy meter manufacturer, providing comprehensive energy metering solutions and a range of prepayment metering system, digital panel meters, grid metering, smart energy meter and electric power meter.

They wanted to communicate with their head office cost effectively and integrate both the systems and extend the communication from internal users of NEC Phone System to the remote users of Microsoft Lync Server for calling. Integrating two different solutions into the same network presented some real challenges.


Italy based luxury hotel renowned for its high standards of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs!

Industry: Hospitality Solution: IP enabled hospitality solution Product: ETERNITY GE

The hotel is located in the picturesque town of Bardolino in Italy. With 113 premium rooms and suites, 8 swimming pools, spa and fitness center and other amenities the hotel distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities to its high-profile guests.

The hotel was in need of a communication solution that is in line with its high quality service standards.