Case Study

Case Study


Qdegrees Audits Response Time of Leading Call Centers with Matrix Telecom Solutions

Industry: Corporate Customer: QDegrees Location: Jaipur, INDIA

QDegrees, located in Jaipur, is one of the leading companies offering insight into the quality of customer care solutions. The company holds expertise in providing analysis reports of companies belonging to the domains of KPO, BPO, field operations and market research.


Otpcl Powers the State with Matrix Ip-pbx Platform, Integrated Three Units for Seamless Connectivity

Industry: Power Generation Customer: OTPCL (ONGC Tripura Power Company Ltd.)

ONGC Tripura Power Company Ltd. (OTPCL) is an Energy Utility Plant owned by Oil and Natural Gas Corporation (ONGC). They built the plant with an aim of propelling the economic development of North Eastern regions.

The company was looking for a communication solution that connected the internal employees and empowered them to place external calls at reduced costs.


Matrix Communication Platform Helps a Leading Bank Increase Cash Flow, Enhance Payment Collection and Customer Satisfaction

Industry: BFSI (Bank) Customer: A Reputed Bank of KSA Location: Kingdom of Saudi Arabia

A reputed Bank of KSA, established in 1978, is having 100+ branch offices and 10,000+ employees worldwide. They were seeking a communication system that helps them extend their reach to the end customer for promotional activities and debt collection, with an unrecognizable caller number and reduced communication cost.

nairobi hotel

Nairobi Based Luxury Hotel Trusted Matrix for an Efficient and a Reliable Communication System

Industry: Hospitality Customer: Nairobi based Luxury Hotel Location: Kingdom of Saudi Arabia

A Nairobi based hotel is adorned with unique architecture and elegant décor along with personalized and affordable top quality facilities. The hotel has 109 spacious, tastefully designed rooms along with amenities like all-day dining restaurant, meeting rooms, gym, an outdoor swimming pool and a gift shop.

When the hotel owners had to choose a phone system for the property, numerous solutions were considered. The owners quickly settled on Matrix because of the company's expertise in the hospitality industry.

The owners haven't faced any issues since. The hotel's Matrix IP-PBX has proven to be a cost-effective and a reliable solution. The installation of the system has streamlined the communication and now the staff members can answer guests' queries from anywhere and offer immediate assistance.


Gold's GYM Relies on Matrix Telecom Solutions for its Robust Communication Needs

Industry: Healthcare Customer: Gold's Gym India Location: Across India

Gold's Gym India is one of the reputed fitness chains with 85+ branches spread across the country. Being the leading fitness authority on health and fitness, Gold's Gym focuses on offering enhanced services to their customers.

For smooth communication between all branches and the head office, Gold's Gym was looking for a compact telephony solution. They wanted to invest in a solution that offers mobility to their employees along with the internet facility.


Renaissance Palace Hotel, Azerbaijan Offers Exceptional Services to Guests with Matrix Telecom Solutions

Industry: Hospitality Customer: Renaissance Palace Hotel Location: Baku, Azerbaijan

Renaissance Palace hotel, equipped with 60 rooms located in Baku, Azerbaijan is known for its excellent hospitality services. The hotel's location near the Azerbaijan State Philharmonic hall, Baku State University, Palace of Shivram Shahs and Nizami Museum makes it an ideal destination for tourists. However, availability of business center, professional ambience and meeting room attracts business travellers as well. The amenities like full-service spa, fitness center, concierge services, 24-hour front desk and free Wi-Fi makes Renaissance Palace Hotel an ideal accommodation for business travellers and tourists.

Police Bhavan

Vadodara Security Body Entrusted Matrix for an Efficient Communication Solution

Industry: Government Sector Customer: Security Body based in Vadodara Location: Vadodara, India

For the Police Department, connectivity and quick response to community is very critical. They need an advanced communication system to offer excellent services to the society. There were frequent breakdowns and service support issues with the old system at the security body. Furthermore, call management features and flexibility of switching to new technology was not available with the old system. These issues disturbed the smooth communication at security facility.

Matrix very well understood that the pain areas of the security body were reliability, service support and communication system with outdated technology. Absence of intelligent features such as Abbreviated Dialing and Multiple Calling Line options including GSM and VOIP acted as a hurdle for the smooth communication.

Government Oil and Natural Gas

Government Oil and Natural Gas Generating Unit Improves Connectivity Between Multiple Branches with Matrix Telecom Solutions

Industry: Government Customer: Government Unit Generating Oil and Natural Gas Location: Gujarat, India

Government oil and natural gas generating unit suffices the need of petrol for the nation. Knowing the fact that petrol is going to get exhausted in near future, engineers at the firm are constantly researching to find an alternate means of generating petrol. The main aim of the organization is to generate renewable sources of fuel.

Case Study Education Australian

Australian College Enhances Collaboration Between Students and Faculties with Matrix Telecom Solutions

Industry: Education Customer: College based in Beenleigh Location: Beenleigh, Australia

The Australian university offers special diploma courses for beauty, business, information technology, multimedia, travel, tourism, event management and more. The students are allotted personal tutors on their demand to enable them to study from a flexible place and at a convenient time. For Australian students, the university builds blocks for venturing into a successful career.

Case Study BMHRC

Healthy and Robust Communication Network Improves Service Excellence at Bhopal Based Government Hospital

Industry: Health Care Customer: Government Hospital Location: Bhopal, India

A Government hospital equipped with 350+ beds is spread across a lush green campus. The serene and positive atmosphere at the hospital offers a reassuring feeling to the patients and their families.

Matrix Integration Solution Helped Power Grid Stay Connected and Lighting Homes

Industry: Power Utilities Customer: Power grid Location: INDIA

Power Grid is India's largest Electric Power Transmission Utility company. Established in 1989, it is a Power Utility Giant, rated as Excellent under Memorandum of Understanding with Ministry of Power since 1993-94. Power Grid is renowned for its excellent customer service and to achieve that, they are highly dependent on their communication backbone. The Jammu plant was facing a rigorous problem of connecting to their residential complex for day-to-day communication working in shift and during emergencies.

Matrix Helped Infodriveindia Optimize Business Opportunities with Cutting-edge Telecom Solutions

Industry: Market Research Customer: InfodriveIndia Location: INDIA

InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations.

To spread word about their business, the company needed to send bulk text messages. In the new arena of IP telephony, the company wanted a cost-effective solution to connect their in-office workers with the field employees.

Matrix Helped Infodriveindia Optimize Business Opportunities with Cutting-edge Telecom Solutions

Industry: Manufacturing Customer: Annora Pharma Pvt. Ltd. Location: INDIA

Annora Pharma Pvt. Ltd., based in India, is one of the subsidiaries of Hetero Drugs Ltd. The company was established in 2015 to fulfil the B2B and end customers' need of industry leading chemicals.

Annora Pharma Pvt. Ltd. has three buildings in its campus: two production units and one security unit. They wanted to have seamless connectivity between these buildings and the head office.

Religare Group of Finance Companies Banked

Matrix Helps Manufacturing Giants in Producing World class seats, Enhances employee productivity with multi-location connectivity solution

Industry: Manufacturing Customer: Bharat Seats Location: INDIA

Bharat Seats Pvt. Ltd. is owned in partnership by Suzuki Motor Corporation Japan, Maruti Suzuki India and the Relan Group. The company is an eminent manufacturer of complete seating systems for transport and automotive vehicles. The company holds offices at different locations across India in Manesar, Bahadurgarh and Gurgaon.

Religare Group of Finance Companies Banked

Religare Group of Finance Companies Banked on Matrix Communication Platform to ensure continuous trading and broking activities


Religare Enterprises Limited (REL) is the holding company for one of India's leading diversified financial services groups with presence across 1,450+ locations in PAN India. With almost 1,700 branch offices in India, REL offers a wide range of financial services to businesses small or big.

They wanted to align the workflow by establishing a robust communication link between the employees. Furthermore, REL was looking for a communication system that can manage daily heavy call traffic mainly done to support broking and trading activities.

Zimbabwe's Leading Bank

Zimbabwe's Leading Bank drives communication between its branch offices using Matrix VoIP-FXO-FXS Gateways.

Industry: BFSI (Financial Services) Solution: Branch Office Connectivity Product: SETU VFX, SETU VFXTH

A renowned bank of Zimbabwe with 60+ branch offices located across the country chose Matrix Gateway Solution for multi branch connectivity. Their mission was to switch over to efficient communication medium, reduce communication cost and continue doing what they are best at – satisfy their customer's needs with innovative financial solutions adhering services, competency and flexibility.

Binayak Group

Matrix IP based Building Intercom Solution cut down 40% cabling cost for a Kolkata based real estate group.

Industry: Residential/Housing Solution: The Communication System for Modern Apartments Product: ETERNITY LE, ETERNITY ME

Binayak group is a leading Real Estate Corporate House providing a wide range of residential and commercial projects from the leading developers. For an upcoming residential project where Binayak had to connect multiple towers, they wanted an IP based Intercom system to minimize cabling costs. Also the communication system had to be scalable for future expansion and manageable from remote location.

Neelam Realtors

Matrix Mobile Softphone offered mobility to Real Estate developer. Enhanced Field Workforce Collaboration

Industry: Real Estate Solution: Field Workers Mobility Product: ETERNITY PE, SPARSH M2S

Neelam Realtors is one of the Mumbai's premier real estate developers since 1978. With more than 20 partners for building solutions, the group endeavors to create premium quality residential and commercial landmarks within the Mumbai Metropolitan Region. In modern age of technology, Neelam Realtors required a cost-effective solution for seamless connectivity between their field workers and head office.

Backbone to India Infoline

Matrix Provides Reliable Communication Backbone to India Infoline (IIFL). Simplifies Call Management. Reduces Telecom Cost.

Industry: BFSI (Financial Services) Solution: The IP-PBX for Large Enterprises Product: ETERNITY LE

A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.


Apollo Hospitals opted for Matrix to drive communication between its two branch locations over IP. Reduces communication cost by 45%.

Industry: Healthcare Solution: Branch Office Connectivity Product: ETERNITY LE

Apollo Hospitals a forerunner of integrated healthcare in Asia, as well as globally has forged a legacy of excellence in Indian healthcare. Its presence encompasses over 10,000 beds over 51 hospitals, more than 1500 pharmacies and over 100 diagnostic clinics.

They required an optimized solution to connect their Bannerghatta Headquarter, Bengaluru to Jayanagar hospital, Bengaluru with migrating their communication towards IP enabled infrastructure.


Enhancing Pharmaceutical and Patient Care Services for a leading Pharmacy Supermarket Chain.

Industry: Pharmacy, Retail Solution: Multi-Site Connectivity Product: NAVAN CNX200

With a mission to create India’s most respected chain of Pharmacies & wellness stores, Wellness Forever with 45+ stores across Mumbai and Pune is committed towards round-the-clock availability of medicines, community pharmacies and a smile for all.

In expanding business scenario, connecting new store locations with central office for inter store calling and data sharing was the biggest challenge for IT administrators.

Television Broadcasting

TV18 Broadcasting Group Trusts Matrix ETERNITY IP -PBX to Efficiently Manage High Call Traffic.

Industry: Television Solution: The IP-PBX with Seamless Mobility and Universal Connectivity Product: ETERNITY ME

TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust communication backbone to seamlessly handle its high call traffic. The broadcaster opted for Matrix ETERNITY ME IP-PBX, a specialized IP-PBX designed for enterprises.

Customer's major challenge was to have 24x7 uninterrupted communications even during downtime of existing telecom infrastructure. They required a reliable Communication System to process their large number of calls.


The Cement Giant trusted Matrix for their Concrete Communication Backbone.

Industry: Manufacturing Solution: Multi-Site Connectivity Product: ETERNITY ME

A leading brand of building material involved in manufacturing and marketing of Ordinary Portland Cement, Portland Blast Furnace Slag Cement, Portland Pozzalana Cement and Ready Mix Concrete (RMC) in South Gujarat integrated Matrix communication solution for the continuous and seamless communication.

Connecting its users, with different communication requirements at production plant, administration office and residential colony, dispersed over a wide area was a challenge.


A leading Pharmaceutical giant seamlessly connects its globally located branch offices with Matrix IP Phone Systems.

Industry: Pharmaceutical Solution: Multi-Site Connectivity Product: ETERNITY GE, ETERNITY ME

A research driven pharmaceutical giant – Glenmark with presence over 80 countries with global operations, required to seamlessly connect all locations without changing existing communication setup.

Their major challenge was to connect 20+ locations without the hassle of multi-vendor devices.


Manufacturing giant enhances connectivity with convenience and saves cost with Matrix IP-PBX systems.

Industry: Manufacturing Solution: Multi-Site Connectivity Product: ETERNITY NE

Topland is one of the largest manufacturers of Pumps and Engines with 13+ offices in India and presence in Asia, Africa, Central America and Middle East. With its goal to provide high quality products backed by efficient support, Topland is on a mission of “towards better tomorrow”.

Connecting multiple branches with the central office for day to day communications was the major challenge. In addition to that, Topland also needed telephony solution with the legacy PSTN calling & Site-to-Site IP Telephony at all the locations.


Matrix supported a leading pharmaceutical company-Glenmark, to accommodate its growth that is anticipated to tip up to 1500 users.

Industry: Pharmaceutical Solution: Single rack solution scalable up to 1500 users Product: ETERNITY LE

Glenmark Pharmaceuticals Ltd. is a research-driven pharmaceutical company with presence over 80 countries. They consistently strive towards their vision to emerge as a leading integrated research– based global pharmaceutical company.

Their major requirement was a scalable and flexible Phone System to accommodate all their employees under single system.


India’s leading Energy Meter manufacturer trusts Matrix SETU VTEP to communicate with it’s branch offices in cost effective manner.

Industry: Manufacturing Solution: Branch Office Connectivity Product: SETU VTEP

The company is India's leading energy meter manufacturer, providing comprehensive energy metering solutions and a range of prepayment metering system, digital panel meters, grid metering, smart energy meter and electric power meter.

They wanted to communicate with their head office cost effectively and integrate both the systems and extend the communication from internal users of NEC Phone System to the remote users of Microsoft Lync Server for calling. Integrating two different solutions into the same network presented some real challenges.


Italy based luxury hotel renowned for its high standards of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs!

Industry: Hospitality Solution: IP enabled hospitality solution Product: ETERNITY GE

The hotel is located in the picturesque town of Bardolino in Italy. With 113 premium rooms and suites, 8 swimming pools, spa and fitness center and other amenities the hotel distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities to its high-profile guests.

The hotel was in need of a communication solution that is in line with its high quality service standards.

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