Case Study

Case Studies

Somatheeram RESEARCH INSTITUTE & AYURVEDA HOSPITAL Relied on Matrix Telecom Solution for their Multi-location Communication needs.

Industry: Hospitality Location: Thiruvananthapuram, Alappuzha, Ernakulam

Located in Kerala, India, the Somatheeram Ayurveda Hospital with a Resort Ambiance is the best place for not only visual rejuvenation but also physical and mental rejuvenation. Through Ayurveda, Somatheeram provides means to shed all worries, anxieties, and illnesses.

Leading Private Sector Bank (Mumbai)

Unlocking Customer Service Excellence: How Matrix Transformed Telecommunication of a Leading Bank!

Industry: BFSI Location: Mumbai

A leading private sector bank offers financial solutions through its nationwide branches, headquartered in Mumbai, India. They required a single-box communication system that could accommodate 1250 Analog users while being integrated with other brands' PBX systems Over IP.

La Maison Royale

La Maison Royale Chooses Matrix Telecom Solutions for Multi-Site Connectivity

Industry: Hospitality Customer: La Maison Royale Location: 2 locations (West Land and South C Mombasa Road)

La Maison Royale, Nairobi, is a 4-star superior boutique business hotel with a “French taste”, State-of-the-art facility and close to the entertainment in the Westland neighborhood, La Maison Royale is a unique experience.

La Maison Royale prides itself with friendly staff and the practical touches that make being away from home easier, whether a person books their rooms by the day, week or longer. Travelling for business, looking for temporary or corporate housing, needing short-term housing during relocation, or planning a weekend getaway? La Maison Royale has a solution that will fit everyone's budget.

Tamarind Group Kenya

The Tamarind Group Opts Matrix for Unified Communications Solution

Industry: Hospitality Customer: The Tamarind Group, Kenya Location: The Tamarind Village (Mombasa), Tamarind Tree Suites (Nairobi)

Founded in Mombasa, the Tamarind Group owns and operates some of the most successful restaurants and leisure operations in Africa. Their focus on the original mission of continually improving the quality and value of their services, developing excellent morale in their employees and maintaining superior social and environmental awareness. Tamarind has maintained standards of food and service which rank among the best in the world.

Overlooking Old Town of Mombasa, Tamarind Village is a deluxe accommodation that provides a “home away from home” coastal holiday in Kenya, offering fully-furnished one, two and threebedroom apartments and all of the services one can expect from a hotel, such as room service, housekeeping, security, maintenance, and much more.

IPCA Laboratories

IPCA Laboratories Controls Communication Cost With Matrix Digital PBX System

Industry: Healthcare Customer: IPCA Laboratories Location: Ratlam, Madhya Pradesh

A reputed name in Financial Services with group companies providing services such as Private Wealth Management, Retail Broking and Distribution, Institutional Broking, Asset Management, Investment Banking, etc. Started as a stock broking company, the company is now a well-diversified firm offering a range of financial products and services.

Leading Financial FIRM

Leading Financial FIRM In Mumbai Ensures Continuous Connectivity

Industry: BFSI Location: Mumbai, Maharashtra PARTNER: Space Office Systems

A reputed name in Financial Services with group companies providing services such as Private Wealth Management, Retail Broking and Distribution, Institutional Broking, Asset Management, Investment Banking, etc. Started as a stock broking company, the company is now a well-diversified firm offering a range of financial products and services.

Racold Thermo Pvt Ltd

Racold resorts to matrix telecom solutions for seamless communication within its thermic comfort business in india

Industry: Manufacturing CUSTOMER: Racold Thermo Pvt Ltd Location: Across India PARTNER: Enkay Infosol

The biggest challenge multi-site manufacturing industry faces today is communication gap between the different production units. Lack of proper and timely communication leads to delayed product delivery and can affect the production of the assembled goods, thereby putting a strain on processes leading to resource wastage. Bad communication can also lead to severe efficiency deficit, which in turn takes a toll on the company's reputation.

Nilon's India Pvt. Ltd.

Nilon's chooses matrix solutions for better execution of its agrarian supply chain

Industry: Food Processing CUSTOMER: Nilon's India Pvt. Ltd. Location: Pune, Maharashtra, India PARTNER: Enkay Infosol

Like other manufacturing factories, food processing industry relies greatly on efficient communication between the head office and the manufacturing units. However, communication between the branch offices also becomes crucial to streamline the raw material exchange between different units and dispatch the finished goods to the designated locations. Inept communication can lead to product delivery delays and consequent losses.


An embassy in ghana improves accountability and transparency with matrix telecom solutions

Industry: Government CUSTOMER: Embassy Location: Cantonments, Ghana PARTNER: Raycom Technologies

Shifting abroad or going on a visitor's visa is fraught with gazillion complications. People are often concerned about their accommodations and itinerary in foreign places. While people are not within the limits of their own country and if any problem arises then it worsens the plight of people. The embassy officials are the only ones who can help the people in jeopardy. Therefore, it is imperative for the embassy professionals to constantly stay in touch with each other and be reachable every time to offer correct solutions at the right time.


Matrix assists india’s flagship mattresses and comfort accessories brand in establishing a complete wireless business communications

Industry: Manufacturing Customer: Sheela Foams Pvt Ltd. (Sleepwell Mattresses) Location: Delhi NCR, India

India based PU foam manufacturer established in 1971 is well known for making consumer comfort product.


Matrix merged multiple locations of a power transmission company in oman on a single network and ensured secure communications

Industry: Power Transmission Customer: Power Transmission Company Location: Oman

The Power Transmission Company operates and maintains the main electricity transmission network of Oman. The company also shares the responsibility of keeping a balance between the generation and the demand for power in the entire Sultanate of Oman.

Noble Hospital

Noble hospital cuts down costs by 45% with matrix advanced communication platform

Industry: Health Care Customer: Noble Hospital Location: Pune, India

Noble hospital, located in Pune, is synonymous with efficient and dedicated healthcare services. Their constant efforts for redefining the patient care services made them the most trusted and reliable healthcare service provider.


Micromax relied on matrix telecom solutions for effective and continuous communication

Industry: Manufacturing Customer: Micromax Informatics Limited Location: Across India

Micromax Informatics Limited is the second largest manufacturer of smartphones in India. Micromax holds the credit of making smartphones with alluring features such as 30-day battery back-up, dual SIM standby phones, QWERTY keypads and many more.


Metacube leveraged on ip communication technology with matrix unified communication server

Industry: Software Development Services Industry Customer: Metacube Location: Jaipur, India

Metacube is a well-known software product development services company. The company partners with start-ups and established companies and assists them in designing secured software that suffices the distinct requirements of their clients.


Medical college hospital and research center in kerala revitalizes patient care capabilities with matrix telecom solutions

Industry: Health Care Customer: Medical College Hospital and Research Center Location: Kerala, INDIA

Kerala based medical college, hospital and research institute is a pioneer in offering health care facilities and medical education in South India. The hospital offers treatment for snake bites, child diseases, burns, plastic surgery, eye disorders, skin problems and many other disorders. The institute also offers specialization in different courses such as general medicine, radio diagnosis, ENT, physiology, pathology, microbiology and others.

Japanese Company

MNC Manufacturing unit headquartered in bengaluru relied on matrix telecom solutions to automate communication at multiple branches

Industry: Manufacturing Customer: Japanese Company with Headquarters in Bengaluru Location: Bengaluru, India

MNC Headquartered in Bangalore, is known as the pioneer manufacturer of CNC routers, industrial robots and industry automation products. Furthermore, the company also holds training centers in different parts of India to educate enthusiastic youth regarding their advanced solutions. The company has offices at Bengaluru, Ahmedabad, Gurgaon and other 19 locations in the entire India.

Hospitality Pai Viceroy

Bengaluru based luxury hotel chose matrix hospitality solutions to serve guests par excellence and gain an edge over competitors

Industry: Hospitality Customer: Business Hotel Location: Bengaluru, India

A Bengaluru based luxury hotel has contemporary architecture with elegantly designed furniture and amenities. The serene atmosphere of the hotel makes it an ideal destination for both business and leisure travellers.

Best Western

Best western plus hotel relied on matrix communication for hospitality expertise and enhanced guest services

Industry: Hospitality Customer: Nigeria based Luxury Hotel Location: Ibadan, Owo State, Nigeria

Best Western Plus hotel is a paradise of enchantment with unique location and peaceful environment. The hotel has 46 rooms adorned with world-class amenities and architecture.


Qdegrees Audits Response Time of Leading Call Centers with Matrix Telecom Solutions

Industry: Corporate Customer: QDegrees Location: Jaipur, INDIA

QDegrees, located in Jaipur, is one of the leading companies offering insight into the quality of customer care solutions. The company holds expertise in providing analysis reports of companies belonging to the domains of KPO, BPO, field operations and market research.


Otpcl Powers the State with Matrix Ip-pbx Platform, Integrated Three Units for Seamless Connectivity

Industry: Power Generation Customer: OTPCL (ONGC Tripura Power Company Ltd.)

ONGC Tripura Power Company Ltd. (OTPCL) is an Energy Utility Plant owned by Oil and Natural Gas Corporation (ONGC). They built the plant with an aim of propelling the economic development of North Eastern regions.

The company was looking for a communication solution that connected the internal employees and empowered them to place external calls at reduced costs.


Matrix Communication Platform Helps a Leading Bank Increase Cash Flow, Enhance Payment Collection and Customer Satisfaction

Industry: BFSI (Bank) Customer: A Reputed Bank of KSA Location: Kingdom of Saudi Arabia

A reputed Bank of KSA, established in 1978, is having 100+ branch offices and 10,000+ employees worldwide. They were seeking a communication system that helps them extend their reach to the end customer for promotional activities and debt collection, with an unrecognizable caller number and reduced communication cost.

nairobi hotel

Nairobi Based Luxury Hotel Trusted Matrix for an Efficient and a Reliable Communication System

Industry: Hospitality Customer: Nairobi based Luxury Hotel

A Nairobi based hotel is adorned with unique architecture and elegant décor along with personalized and affordable top quality facilities. The hotel has 109 spacious, tastefully designed rooms along with amenities like all-day dining restaurant, meeting rooms, gym, an outdoor swimming pool and a gift shop.

When the hotel owners had to choose a phone system for the property, numerous solutions were considered. The owners quickly settled on Matrix because of the company's expertise in the hospitality industry.

The owners haven't faced any issues since. The hotel's Matrix IP-PBX has proven to be a cost-effective and a reliable solution. The installation of the system has streamlined the communication and now the staff members can answer guests' queries from anywhere and offer immediate assistance.


Gold's GYM Relies on Matrix Telecom Solutions for its Robust Communication Needs

Industry: Healthcare Customer: Gold's Gym India Location: Across India

Gold's Gym India is one of the reputed fitness chains with 85+ branches spread across the country. Being the leading fitness authority on health and fitness, Gold's Gym focuses on offering enhanced services to their customers.

For smooth communication between all branches and the head office, Gold's Gym was looking for a compact telephony solution. They wanted to invest in a solution that offers mobility to their employees along with the internet facility.


Renaissance Palace Hotel, Azerbaijan Offers Exceptional Services to Guests with Matrix Telecom Solutions

Industry: Hospitality Customer: Renaissance Palace Hotel Location: Baku, Azerbaijan

Renaissance Palace hotel, equipped with 60 rooms located in Baku, Azerbaijan is known for its excellent hospitality services. The hotel's location near the Azerbaijan State Philharmonic hall, Baku State University, Palace of Shivram Shahs and Nizami Museum makes it an ideal destination for tourists. However, availability of business center, professional ambience and meeting room attracts business travellers as well. The amenities like full-service spa, fitness center, concierge services, 24-hour front desk and free Wi-Fi makes Renaissance Palace Hotel an ideal accommodation for business travellers and tourists.

Police Bhavan

Vadodara Security Body Entrusted Matrix for an Efficient Communication Solution

Industry: Government Sector Customer: Security Body based in Vadodara Location: Vadodara, India

For the Police Department, connectivity and quick response to community is very critical. They need an advanced communication system to offer excellent services to the society. There were frequent breakdowns and service support issues with the old system at the security body. Furthermore, call management features and flexibility of switching to new technology was not available with the old system. These issues disturbed the smooth communication at security facility.

Matrix very well understood that the pain areas of the security body were reliability, service support and communication system with outdated technology. Absence of intelligent features such as Abbreviated Dialing and Multiple Calling Line options including GSM and VOIP acted as a hurdle for the smooth communication.

Government Oil and Natural Gas

Government Oil and Natural Gas Generating Unit Improves Connectivity Between Multiple Branches with Matrix Telecom Solutions

Industry: Government Customer: Government Unit Generating Oil and Natural Gas Location: Gujarat, India

Government oil and natural gas generating unit suffices the need of petrol for the nation. Knowing the fact that petrol is going to get exhausted in near future, engineers at the firm are constantly researching to find an alternate means of generating petrol. The main aim of the organization is to generate renewable sources of fuel.

Case Study Education Australian

Australian College Enhances Collaboration Between Students and Faculties with Matrix Telecom Solutions

Industry: Education Customer: College based in Beenleigh Location: Beenleigh, Australia

The Australian university offers special diploma courses for beauty, business, information technology, multimedia, travel, tourism, event management and more. The students are allotted personal tutors on their demand to enable them to study from a flexible place and at a convenient time. For Australian students, the university builds blocks for venturing into a successful career.

Case Study BMHRC

Healthy and Robust Communication Network Improves Service Excellence at Bhopal Based Government Hospital

Industry: Health Care Customer: Government Hospital Location: Bhopal, India

A Government hospital equipped with 350+ beds is spread across a lush green campus. The serene and positive atmosphere at the hospital offers a reassuring feeling to the patients and their families.

Matrix Integration Solution Helped Power Grid Stay Connected and Lighting Homes

Industry: Power Utilities Customer: Power grid Location: INDIA

Power Grid is India's largest Electric Power Transmission Utility company. Established in 1989, it is a Power Utility Giant, rated as Excellent under Memorandum of Understanding with Ministry of Power since 1993-94. Power Grid is renowned for its excellent customer service and to achieve that, they are highly dependent on their communication backbone. The Jammu plant was facing a rigorous problem of connecting to their residential complex for day-to-day communication working in shift and during emergencies.

Matrix Helped Infodriveindia Optimize Business Opportunities with Cutting-edge Telecom Solutions

Industry: Market Research Customer: InfodriveIndia Location: INDIA

InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations.

To spread word about their business, the company needed to send bulk text messages. In the new arena of IP telephony, the company wanted a cost-effective solution to connect their in-office workers with the field employees.

Matrix Helped Infodriveindia Optimize Business Opportunities with Cutting-edge Telecom Solutions

Industry: Manufacturing Customer: Annora Pharma Pvt. Ltd. Location: INDIA

Annora Pharma Pvt. Ltd., based in India, is one of the subsidiaries of Hetero Drugs Ltd. The company was established in 2015 to fulfil the B2B and end customers' need of industry leading chemicals.

Annora Pharma Pvt. Ltd. has three buildings in its campus: two production units and one security unit. They wanted to have seamless connectivity between these buildings and the head office.

Religare Group of Finance Companies Banked

Matrix Helps Manufacturing Giants in Producing World class seats, Enhances employee productivity with multi-location connectivity solution

Industry: Manufacturing Customer: Bharat Seats Location: INDIA

Bharat Seats Pvt. Ltd. is owned in partnership by Suzuki Motor Corporation Japan, Maruti Suzuki India and the Relan Group. The company is an eminent manufacturer of complete seating systems for transport and automotive vehicles. The company holds offices at different locations across India in Manesar, Bahadurgarh and Gurgaon.

Religare Group of Finance Companies Banked

Religare Group of Finance Companies Banked on Matrix Communication Platform to ensure continuous trading and broking activities


Religare Enterprises Limited (REL) is the holding company for one of India's leading diversified financial services groups with presence across 1,450+ locations in PAN India. With almost 1,700 branch offices in India, REL offers a wide range of financial services to businesses small or big.

They wanted to align the workflow by establishing a robust communication link between the employees. Furthermore, REL was looking for a communication system that can manage daily heavy call traffic mainly done to support broking and trading activities.

Zimbabwe's Leading Bank

Zimbabwe's Leading Bank drives communication between its branch offices using Matrix VoIP-FXO-FXS Gateways.

Industry: BFSI (Financial Services) Solution: Branch Office Connectivity Product: SETU VFX, SETU VFXTH

A renowned bank of Zimbabwe with 60+ branch offices located across the country chose Matrix Gateway Solution for multi branch connectivity. Their mission was to switch over to efficient communication medium, reduce communication cost and continue doing what they are best at – satisfy their customer's needs with innovative financial solutions adhering services, competency and flexibility.

Binayak Group

Matrix IP based Building Intercom Solution cut down 40% cabling cost for a Kolkata based real estate group.

Industry: Residential/Housing Solution: The Communication System for Modern Apartments Product: ETERNITY LE, ETERNITY ME

Binayak group is a leading Real Estate Corporate House providing a wide range of residential and commercial projects from the leading developers. For an upcoming residential project where Binayak had to connect multiple towers, they wanted an IP based Intercom system to minimize cabling costs. Also the communication system had to be scalable for future expansion and manageable from remote location.

Neelam Realtors

Matrix Mobile Softphone offered mobility to Real Estate developer. Enhanced Field Workforce Collaboration

Industry: Real Estate Solution: Field Workers Mobility Product: ETERNITY PE, SPARSH M2S

Neelam Realtors is one of the Mumbai's premier real estate developers since 1978. With more than 20 partners for building solutions, the group endeavors to create premium quality residential and commercial landmarks within the Mumbai Metropolitan Region. In modern age of technology, Neelam Realtors required a cost-effective solution for seamless connectivity between their field workers and head office.

Backbone to India Infoline

Matrix Provides Reliable Communication Backbone to India Infoline (IIFL). Simplifies Call Management. Reduces Telecom Cost.

Industry: BFSI (Financial Services) Solution: The IP-PBX for Large Enterprises Product: ETERNITY LE

A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.


Apollo Hospitals opted for Matrix to drive communication between its two branches locations over cost-effective IP

Industry: Healthcare Solution: Branch Office Connectivity Product: ETERNITY LE

Apollo Hospitals a forerunner of integrated healthcare in Asia, as well as globally has forged a legacy of excellence in Indian healthcare. Its presence encompasses over 10,000 beds over 51 hospitals, more than 1500 pharmacies and over 100 diagnostic clinics.

They required an optimized solution to connect their Bannerghatta Headquarter, Bengaluru to Jayanagar hospital, Bengaluru with migrating their communication towards IP enabled infrastructure.


Enhancing Pharmaceutical and Patient Care Services for a leading Pharmacy Supermarket Chain.

Industry: Pharmacy, Retail Solution: Multi-Site Connectivity Product: NAVAN CNX200

With a mission to create India’s most respected chain of Pharmacies & wellness stores, Wellness Forever with 45+ stores across Mumbai and Pune is committed towards round-the-clock availability of medicines, community pharmacies and a smile for all.

In expanding business scenario, connecting new store locations with central office for inter store calling and data sharing was the biggest challenge for IT administrators.

Television Broadcasting

TV18 Broadcasting Group Trusts Matrix ETERNITY IP -PBX to Efficiently Manage High Call Traffic.

Industry: Television Solution: The IP-PBX with Seamless Mobility and Universal Connectivity Product: ETERNITY ME

TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust communication backbone to seamlessly handle its high call traffic. The broadcaster opted for Matrix ETERNITY ME IP-PBX, a specialized IP-PBX designed for enterprises.

Customer's major challenge was to have 24x7 uninterrupted communications even during downtime of existing telecom infrastructure. They required a reliable Communication System to process their large number of calls.


The Cement Giant trusted Matrix for their Concrete Communication Backbone.

Industry: Manufacturing Solution: Multi-Site Connectivity Product: ETERNITY ME

A leading brand of building material involved in manufacturing and marketing of Ordinary Portland Cement, Portland Blast Furnace Slag Cement, Portland Pozzalana Cement and Ready Mix Concrete (RMC) in South Gujarat integrated Matrix communication solution for the continuous and seamless communication.

Connecting its users, with different communication requirements at production plant, administration office and residential colony, dispersed over a wide area was a challenge.


A leading Pharmaceutical giant seamlessly connects its globally located branch offices with Matrix IP Phone Systems.

Industry: Pharmaceutical Solution: Multi-Site Connectivity Product: ETERNITY GE, ETERNITY ME

A research driven pharmaceutical giant – Glenmark with presence over 80 countries with global operations, required to seamlessly connect all locations without changing existing communication setup.

Their major challenge was to connect 20+ locations without the hassle of multi-vendor devices.


Manufacturing giant enhances connectivity with convenience and saves cost with Matrix IP-PBX systems.

Industry: Manufacturing Solution: Multi-Site Connectivity Product: ETERNITY NE

Topland is one of the largest manufacturers of Pumps and Engines with 13+ offices in India and presence in Asia, Africa, Central America and Middle East. With its goal to provide high quality products backed by efficient support, Topland is on a mission of “towards better tomorrow”.

Connecting multiple branches with the central office for day to day communications was the major challenge. In addition to that, Topland also needed telephony solution with the legacy PSTN calling & Site-to-Site IP Telephony at all the locations.


Matrix supported a leading pharmaceutical company-Glenmark, to accommodate its growth that is anticipated to tip up to 1500 users.

Industry: Pharmaceutical Solution: Single rack solution scalable up to 1500 users Product: ETERNITY LE

Glenmark Pharmaceuticals Ltd. is a research-driven pharmaceutical company with presence over 80 countries. They consistently strive towards their vision to emerge as a leading integrated research– based global pharmaceutical company.

Their major requirement was a scalable and flexible Phone System to accommodate all their employees under single system.


India’s leading Energy Meter manufacturer trusts Matrix SETU VTEP to communicate with it’s branch offices in cost effective manner.

Industry: Manufacturing Solution: Branch Office Connectivity Product: SETU VTEP

The company is India's leading energy meter manufacturer, providing comprehensive energy metering solutions and a range of prepayment metering system, digital panel meters, grid metering, smart energy meter and electric power meter.

They wanted to communicate with their head office cost effectively and integrate both the systems and extend the communication from internal users of NEC Phone System to the remote users of Microsoft Lync Server for calling. Integrating two different solutions into the same network presented some real challenges.


Italy based luxury hotel renowned for its high standards of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs!

Industry: Hospitality Solution: IP enabled hospitality solution Product: ETERNITY GE

The hotel is located in the picturesque town of Bardolino in Italy. With 113 premium rooms and suites, 8 swimming pools, spa and fitness center and other amenities the hotel distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities to its high-profile guests.

The hotel was in need of a communication solution that is in line with its high quality service standards.

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