Explore Our Counter COVID Technologies

100% Non-blocking

100% Non-blocking & All Network Call Routing

100% Non-blocking &
All Network Call Routing

Boost Customer

Communication Efficiency

Boost Customer
Communication Efficiency

Modernize Existing

Low-cost VoIP

Modernize Existing Equipments
with Low-cost VoIP

Telecom Solutions for Call Centers

The rapidly growing telecommunication technology is bringing opportunities for call centers, contact and IT centers of enhancing productivity and reducing operating cost. Maintaining timely customer responsiveness along with efficient use of capabilities is a challenge for call center business. A reliable communication system is prerequisite for enabling businesses to offer prompt and correct responses and enhance customer experience.

Matrix Solutions is a perfect Contact Center solution due to its interoperability with any third-party IP-PBX system and provides round-the-clock connectivity. It offers extended support for innovative business applications such as IVR (Interactive Voice Response), ACD (Automatic Call Distributor), dialers, voice logging, and database integration for call centers. It empowers professionals to smoothly perform various activities such as Answering Calls or Hanging Up, Transferring, Forwarding, Conferencing, or Placing Calls on Hold from the PC.

Solution Scenario


Note: Touch to zoom in mobile or tablet.

Solution Feature

SMOOTH COMMUNICATION FOR CALL CENTERS

  • VOIP, GSM/3G, ISDN, and POTS - Universal Network Connectivity in a Single Platform
  • Seamless Integration with Existing Telephony Infrastructure
  • Any-to-any Network Call Routing
  • 100% Non-blocking Architecture
  • Efficient Least Cost Routing
  • Industry Standard Network Protocols and Signalling Support

Case Study

QDegrees

Qdegree Switch To Matrix Advanced ETERNITY GEN For Enhancing Of Customer Care Solutions

QDegrees, located in Jaipur, is one of the leading companies offering insight into the quality of customer care solutions. The company holds expertise in providing analysis reports of...

Metacube

Metacube Leveraged On IP Communication Technology With Matrix Unified Communication Server

Metacube is a well-known software product development services company. The company partners with start-ups and established companies and assists them in designing secured software...

Infodriveindia Optimized Business Opportunities With Cutting-Edge Matrix Telecom Solutions

InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations....

Require a communication solution that fits YOUR IT firm?

Choose Matrix Solutions - We make it happen!

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