Telecom Solutions for Call Centers

The rapidly growing telecommunication technology is bringing opportunities for call centers, contact and IT centers of enhancing productivity and reducing operating cost. Maintaining timely customer responsiveness along with efficient use of capabilities is a challenge for call center business. A reliable communication system is prerequisite for enabling businesses to offer prompt and correct responses and enhance customer experience.

Matrix Solutions is a perfect Contact Center solution due to its interoperability with any third-party IP-PBX system and provides round-the-clock connectivity. It offers extended support for innovative business applications such as IVR (Interactive Voice Response), ACD (Automatic Call Distributor), dialers, voice logging, and database integration for call centers. It empowers professionals to smoothly perform various activities such as Answering Calls or Hanging Up, Transferring, Forwarding, Conferencing, or Placing Calls on Hold from the PC.