The rapidly growing telecommunication technology is bringing in opportunities for call centres and contact centres to enhance the productivity and reduce operating cost. Customer responsiveness along with ease of use capabilities is a challenge for call centre business. A seamless communication system is required to enable the business with prompt responsiveness, enhance customer satisfaction and handle customers efficiently.
CTI Interface with Matrix SARVAM UCS allows controlling telephone from the PC, which includes Answering Calls or Hanging Up, Transferring, Forwarding, Conferencing, or Placing Calls on Hold. Third party CTI software with TAPI2.2 support can be used as a medium between CTI applications and UC Server.
Call Centre can avail benefits of all advanced telephony features with diverse networks support providing anytime connectivity with customers. It offers extended support for innovative business applications such as IVR, ACD, Diallers, Voice Logging and Database Integration for call centres