OVERVIEW

In today’s volatile global economy, communication through various channels has become an inevitable part of BFSI industry. Banking, Financial Services and Insurance industries are under mounting pressure to offer anytime connectivity with value chain partners and customers without increasing operational costs and communication delay. The reliable, quality and secured communication link is of the utmost importance for these industries. Moreover, the communication tools and devices play a significant role in increasing staff productivity and efficiency.

Matrix has developed a range of products that forms a comprehensive solution for any type of financial institution. The unified messaging and mobility features ensure anytime connectivity with customers, increasing employee productivity and responsiveness. The advance IP terminal by Matrix is the tool that traders will prefer for their critical communication during high market hours.

BENEFITS

Establish Anytime Connectivity with Valued Customers

Control over Operational Costs with No Communication Delay

Increase Banker Productivity and Responsiveness

Ensure Continual Business during High Market Hours

SOLUTION

Banking Help-desk

Matrix Banking Solution Provides a Simplified Help-desk solution: Banking Help-desk

UC Client for PCs/Laptops
Call Management with Single Click Calls
Outlook Integration for Direct Calling through Emails
Single Click Calls for Quick and Emergency Calling
Radio Interfaces
Announcements for Emergency Cases
Room Status and Database

Bankers

Matrix Banking Solution Allows you to make Optimized Use of a Banker’s Valuable Time: Bankers

BYOD (Bring your own Device) Extensions for Bankers, for Important Call-ins
Attend Calls through Authenticated Mobility Features, regardless your Location
Video Calls for Face-to-face Meetings
Call Conferencing for Critical Business Discussions
Quick Messages for Chats
Pre-recorded Messages on Voicemail for Similar Cases
Banking Directory Integration

Customers

Provide Customers with Immediate Assistance through Matrix Banking solution

Best Customer Service through Round the Clock Assistance
Emergency Calls by Pressing a Single Button
Increase Customer Satisfaction

Emergency Services

Be Ready for any Type of Emergency with Matrix Banking solution. Emergency Services

Make Emergency Calls by Simply Dialling Emergency Number
Radio/Announcements in Case of Emergencies

IT Staff/Administer

Matrix Works as an Aid for IT Staff by Providing: IT Staff/Administer

Web-based Management for Convenience
Easy Management
Secured Connections through TLS/SRTP
Password Protected, Trusted IP and Digest Authentication
Assigning Extensions on BYOD of Bankers/Staff Remotely
Managing all Emergencies, Calls, Voicemails and all Operations from a Single Desk

Security Staff

Matrix Banking solution helps the Security Personnel of a Bank tremendously. Security Staff

Multi-port Radio Interface Offering Mobility
Radio Interfaces Allow Internal as well as External Calls
Radio Interfaces Allow Security Personnel to Call in Emergencies
Interoperability with Radios