In today’s volatile global economy, communication through various channels has become an inevitable part of BFSI industry. Banking, Financial Services and Insurance industries are under mounting pressure to offer anytime connectivity with value chain partners and customers without increasing operational costs and communication delay. The reliable, quality and secured communication link is of the utmost importance for these industries. Moreover, the communication tools and devices play a significant role in increasing staff productivity and efficiency.
Matrix has developed a range of products that forms a comprehensive solution for any type of financial institution. The unified messaging and mobility features ensure anytime connectivity with customers, increasing employee productivity and responsiveness. The advance IP terminal by Matrix is the tool that traders will prefer for their critical communication during high market hours.
Matrix Banking Solution Provides a Simplified Help-desk solution:
UC Client for PCs/Laptops
Call Management with Single Click Calls
Outlook Integration for Direct Calling through Emails
Single Click Calls for Quick and Emergency Calling
Announcements for Emergency Cases
Room Status and Database
Matrix Banking Solution Allows you to make Optimized Use of a Banker’s Valuable Time:
BYOD (Bring your own Device) Extensions for Bankers, for Important Call-ins
Attend Calls through Authenticated Mobility Features, regardless your Location
Video Calls for Face-to-face Meetings
Call Conferencing for Critical Business Discussions
Quick Messages for Chats
Pre-recorded Messages on Voicemail for Similar Cases
Banking Directory Integration
Matrix Banking solution helps the Security Personnel of a Bank tremendously.
Multi-port Radio Interface Offering Mobility
Radio Interfaces Allow Internal as well as External Calls
Radio Interfaces Allow Security Personnel to Call in Emergencies
Interoperability with Radios
LUP 332 (VHF)
TADIRAN RT 6001/PRC 6020 (HF)
TADIRAN RT-7330M (VHF)
STARS V MKII 25W
Matrix Works as an Aid for IT Staff by Providing:
Web-based Management for Convenience
Secured Connections through TLS/SRTP
Password Protected, Trusted IP and Digest Authentication
Assigning Extensions on BYOD of Bankers/Staff Remotely
Managing all Emergencies, Calls, Voicemails and all Operations from a Single Desk
Provide Customers with Immediate Assistance through Matrix Banking solution
Best Customer Service through Round the Clock Assistance
Emergency Calls by Pressing a Single Button
Increase Customer Satisfaction
Be Ready for any Type of Emergency with Matrix Banking solution.
Make Emergency Calls by Simply Dialling Emergency Number
Radio/Announcements in Case of Emergencies
Establish Anytime Connectivity with Valued Customers
Control over Operational Costs with No Communication Delay
Ensure Continual Business during High Market Hours
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