Auto-Attendant
Auto-Attendant allows the caller to directly reach an extension without an operator assistance. Different messages like Welcome Message, Dial by Name, Dial Extension, Busy, No Reply, Wrong Number Dialed and Transferring to the Operator are played according to the situation. ETERNITY PE can handle 5 callers simultaneously, a virtually impossible feat to accomplish for a human operator.
Call Budget on Trunk
Service providers offering different schemes to enhance their services. For example, customer can make call free for first 500 minutes, every month. In such cases, ETERNITY PE allows you to define call budget in terms of amount and minutes on Trunks i.e. TWT, DS1, BRI, Mobile and SIP. Once budget gets exhausted, it will not allow making further outgoing calls. Amount and minutes consumed on each trunk port can be cleared either manually or automatically on specified date of every month, to a specified value.
CLI based Routing
The dedicated code detector circuits identify the Caller Line (trunk call) and route the incoming call directly to the respective users (DKP or SLT), if the incoming number matches with CLI table entries. As many as 400 such external numbers can be programmed. Users with DKP can have display of caller name, if programmed accordingly.
Parallel Ringing
It allows you to attend your desk calls on Mobile. Simultaneous ringing on Internal as well as on Mobile, whichever answers first, other disconnects. It is a boon to people who keeps on traveling and yet can attend their desk calls. This feature is not applicable when outgoing call is routed through TWT and E&M.
Schedule Dial Facility
Matrix ETERNITY PE can be programmed to enable/disable dialing trunks at a pre-specified time. This facility is of great use to lock long distance and international lines at set timings, thereby preventing misuse. For example, Matrix ETERNITY PE can be set to lock the long distance or international calling facility every day after 6.00 pm, to avoid misuse of telephone line, even if it has been left open accidentally.
DISA -CLI based Authentication
It allows a user to access the system's resources from a remote location, to make calls to and from any of the stations, activate/deactivate features of any station, and even program or administer the system from a remote location without dialing a DISA login code, station number and password. Such 1000 numbers can be programmed.
Multiple Participants Conference
Matrix ETERNITY PE6SP supports 15 participants while ETERNITY PE3S supports 6 participants in a single conference without affecting the speech levels. The unique design of this feature also allows multiple conferences to be conducted simultaneously.
Call Back on Mobile Port
This Feature is used to respond to the specific incoming call on the mobile port which was disconnected by the caller (Missed Calls). In case of an Incoming call on mobile port is disconnected by the caller during period, 'Call Back Timer' configured in the system, the system will initiate the call back if the caller's CLI is matching and prefix configured in the 'Trusted Caller List'.
Logical Partitioning
In some countries, Calls from VoIP to PSTN or Mobile Network are not allowed, whereas other countries, it is allowed. To fulfill these telecom regulatory requirement of different countries, Matrix ETERNITY implemented feature 'Logical Partitioning', by which calls from VoIP and other Trunk ports, like TWT, DS1, BRI, E&M and Mobile calls can be restricted.
QSIG
QSIG is an ISDN switching protocol used for signaling between two PBXs in a private Network. It allows transparency of features between two or more PBXs of different make. QSIG offers its users the convenience of sharing telecom resources and also helpful for conditional expansion of System Capacity. Thus it is more flexible in converging telecom resources and offers a world of convenience.
Call Budgeting
ETERNITY PE allows you to set monthly call budget for individual users in order to control the usage. Users with DKP can use the Call Cost Display feature to find allocated and consumed budget values after every call they make. The station is locked by the system if the user exceeds the call budget value.
Call Duration Control
This cost control feature allows you to have user-specific Call Duration Control with multiple options for each type of call. This feature includes: disconnection of incoming, outgoing, intercom calls, selective long distance or international calls after a pre-defined duration.
Conference Dial-in
This unique feature allows participants of a conference to dial into a live conference at a scheduled time just by dialing a code. Certainly, a great time-saving feature!
Emergency Call Detection and Reporting
Matrix ETERNITY PE allows you to program the emergency number and can be dialed from any extension, even from those that do not have trunk access. If any user from the organization dials an emergency number, for example, '911', the operator is immediately informed about the extension from which the number was dialed. This helps the operator to take necessary action.
Flexible Numbering
This feature allows you to define the extension numbers as per your choice and convenience. You have the flexibility to program extension numbers up to 6 digits.
Least Cost Routing
This unique function, design using structured programming, selects the most cost effective trunks to make outgoing calls depending upon the time of call and the destination number, resulting in major savings.
The Three options for least cost routing are based on:
1.Time
2. Number
3. Combination of Time and Number
Even combinations of the above parameters can be defined for least cost routing. For example, you can program the system to select only a particular trunk line for making STD calls and another trunk to make all local calls during day time, but a different trunk for making local calls during night time. All this happens automatically! With ETERNITY PE, you can rest assured that every call being made outside your organization is always at the least cost!
Live Call Supervision
A great monitoring-cum-security feature, it lets the supervisor know the phone number which an extension user is currently talking to.
Paging
Messages can be announced to a larger number of people just by lifting the phone and dialing a code. Mass communication at its best!
Priority
It allows certain important calls such as from CEO, call from special or private trunk line, call on hot line, etc. a higher priority of access over others, such that calls from the senior executives get priority over others while waiting to get connected to a station.
Security Dialing and Reporting
Matrix ETERNITY PE provides an option for the users to connect any type of sensor like glass break sensor, magnetic sensor, smoke detector etc. to the Digital Input Port. In case emergency, this feature dials 3 different numbers and plays a pre-recorded message. The called person can also be asked to confirm that the message has been heard.
Call Detail Record (12000 Calls)
The advanced search module allows detail report generation and printing for all outgoing, incoming and internal calls with strong filtering capability and separate buffer capacity of 6000 outgoing, 5000 incoming and 1000 internal calls.
Time Tables
Time table allows the user to program the system to work differently depending upon the time and day of the week. It allows flexible programming for 3 time zones:
1. Working hours
2. Break hours
3. Non-working hours
Each day of week can be programmed with different time zone limits. Thus long distance dialing access may be denied to certain stations after working hours or trunk calls may directly reach the security office after the office closes, or a specific message may be played on a holiday.
Caller Line Identification Presentation (CLIP)
Matrix ETERNITY PE offers CLI features on both DKP and SLT. It offers the facility to detect CLI on normal telephone lines, ISDN lines, GSM lines and VoIP lines. It can detect both, DTMF and FSK signals for CLI. You can get CLI of external number, internal number and also CLI on transfer of calls. If programmed, even the name of the caller can be displayed on the DKP. The CLI feature can be programmed for each extension individually.
Caller Line Identification Restriction (CLIR)
Matrix ETERNITY PE offers the facility of calling line identity restriction. Selected users can deny disclosing their extension identity to others. This is applicable only for internal extensions.
Direct Inward Dialing (DID)
Direct inward dialing feature performs the task of an operator by greeting the external caller and transferring call to the desired station. Five callers can be handled simultaneously.
Direct Inward System Access (DISA)
DISA allows a user to access the system's resources from a remote location, to make calls to and from any of the stations, activate/deactivate features of any station, and even program or administer the system.
System Administration Mode
System Administrator (SA) mode is one of the different programming modes which ETERNITY PE provides for security purpose. SA mode is used to program the features like SMDR generation, Setting Report Filters, Class of Service, Hotel-Motel features, etc. SA mode is password protected to prevent unauthorized access of the system.
Remote Programming
It is engineered for change in its programming from a remote location by means of SLT, DKP, Mobile or Internet.
Upgrading Software
The programming of the software can be conveniently upgraded through a CD. What is more, the software can be upgraded even with a file transferred through mail.
Web based Programming
Matrix ETERNITY PE incorporates the built-in Web-Server functionality, which allows the user to access and program it through the web browser. This web based programming feature allows the user to configure it remotely from any part of the world, provided internet connectivity is extended.
HARDWARE FEATURES
Compact and Sturdy
Matrix ETERNITY PE's compact design leads to smaller foot-print. The rack and wall mountable design is easy to maintain and occupies lesser space. Besides, all the parts have been fixed in specified slots. This 'no moving parts' design leads to higher reliability.
Dedicated DTMF
It offers dedicated DTMF circuit for each user making it 100% non-blocking, even while dialing. This is a critical parameter for organizations expecting heavy call traffic. This is what makes ETERNITY PE a truly 100% non-blocking digital system.
Door Phone Port
ETERNITY PE provides an option of connecting three 4-Wire door phones. When a visitor presses the door phone button, the internal extension or external number programmed rings allowing the extension or Mobile user to talk to the visitor. If a Door Lock Release device is connected with DOP, the user can open the door and let the visitor in.
External Music Port
The External Music Port (AIP) allows an external music source to be connected to Matrix ETERNITY PE. Desired music or jingle can be played while a person is kept on hold.
Expandability
All models of Matrix ETERNITY PE are expandable that allow you to keep adding extra cards to increase the number of stations as your organization grows. The greatest advantage is that the same expansion cards can be used for all models of ETERNITY PE.
Multiple Digital Output Ports
ETERNITY PE provides the option to connect 3 Digital Output Ports (DOP), thus enabling 3 electrical devices like door lock, relay port, fan, etc. to be operated simultaneously. These 3 non-energized DOP can be switched ON/OFF manually or automatically. These DOPs can be operated locally as well as remotely.
Public Address System (PAS)
The Public Address System Port (AOP) allows any station user to make announcements on external speakers.
Universal Slots
All the expansion slots of Matrix ETERNITY PE are universal in nature. Any interface card can be inserted in any slot and the system will configure it automatically. This scheme eliminates configuration bottle-necks because any slot can be used for SLT, DKP, Analog Trunk, ISDN BRI, ISDN T1/E1/PRI, GSM/CDMA/3G, VoIP and Door Phone connectivity.
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