A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.

INDUSTRY BFSI (Financial Services)
CUSTOMER India Infoline (IIFL)
LOCATION Delhi, India
CHALLENGES
  • To have simultaneous calling of all the employees
  • Easy scalability of the system for future expansion plans
  • All deliverable in a single image system
SOLUTION Matrix ETERNITY LE – The IP-PBX for Large Enterprises
  • ETERNITY LE scalable up to 1500 ports
  • 50+ PRI trunks for outbound calling of each employee
  • System ready for future scalability plans
PARTNER Corporate Tele Systems
Mishandling communication can cost a financial service company to misunderstand its client's needs and harm the Customer Relationship.
Having large number of customers across varied locations and heavy call traffic, company required a Communication System that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.
Matrix along with its Delhi based channel partner - Corporate Tele Systems offered ETERNITY LE as a Communication Solution with PRI trunk support to IIFL 's new four floored office accommodating 600+ employees. ETERNITY LE is a compact, single rack solution supporting up to 1500 ports and offers cutting-edge functionality eliminating the need of large power stations and multiple cabinets.

Simultaneous Calling for each employee in the office: With the requirement of 50+ PRI trunk support, customer opted for ETERNITY LE for each floor of their office for simultaneous outbound calling.

Support to future scalability plans: ETERNITY LE perfectly sufficed their present user requirement and still kept them open for future scalability plans, be it on trunk or user end.

Low terminating cost of PRI lines as compared to analog lines for each user
Reduced call traffic as high as 40%
Future-proof solution with scalability for further expansion plans

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