An ISO 9001 Company, Matrix is a leader in the customer premises telecom equipment market. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with revolutions in the telecom industry. This has resulted in bringing forth of cutting edge products like Digital PBXs, Digital and ISDN Key Phone Systems, GSM FCTs, GSM Gateways, VoIP Products, Voice Messaging Products, Intercom Security Products and PLCC EPAXs. With over 1,000,000 line units installed and growing by over 1000 line units per day, the installed base of Matrix connects over 10,000,000 calls everyday. Thus, Matrix has gained the trust and admiration of users representing the entire spectrum of industries. No wonder, Matrix has won awards for the Best PBX and Key Phone System Company.

All Matrix products are indigenously designed. With around 30% of the total manpower dedicated to development of new products, Matrix R&D is the foundation of its growth and sustenance. Matrix R&D is located at its corporate office and is spread over an area of 15,000 sq. ft. The R&D team designs products conforming to the relevant international standards. Matrix makes considerable investment in R&D tools and equipment to stay abreast of the latest technological advancements.

Based at Waghodia, Vadodara in India, the Matrix manufacturing unit is operated by a well qualified and dedicated team of engineers. Spread over an area of 25,000 sq. ft., the structure houses departments like Assembly, Testing, Quality Control, Purchase, Stores, Despatch and Accounts. Matrix has a production capacity of about 10,00,000 ports per annum. The factory also houses a full-fledged technical support center spread over an area of 10,000 sq. ft., manned by well-trained and efficient engineers. The center provides immediate technical assistance to Matrix channel partners and customers in installation, operation and maintenance of the products.

The marketing team at Matrix firmly believes in value-based marketing and strong networking. Matrix markets its products through its distribution network of channel partners. Over 450 channel partners spread across India market, sell and support Matrix products. Matrix exports its products to Europe, Middle-East, North Africa and the Americas. The Matrix marketing team works closely with these channel partners to ensure that the products serve the communication needs of customers faster and longer. A special customer care cell provides prompt assistance to the customers.

Product Development Milestones

With excellent technology support, foresight and understanding of the ever changing market requirements, Matrix has developed a wide variety of communication solutions that are both user and business friendly. Following are a few achievements that not only exemplify the excellence and efficiency of Matrix’s R&D, but are also milestones in the Indian telecom equipment development.